Underperforming Threshold
Service at <=60% of behavioral capacity AND growth <2%/yr; candidate for consolidation.
The underperforming threshold is triggered when a service operates at 60% or less of its behavioral capacity and year-over-year growth is below 2%. This combination signals that the service is not only small relative to its potential — it is also not trending upward.
Kingdom Metrics flags underperforming services to help churches identify consolidation opportunities. Running multiple services has real costs: volunteer burnout, production complexity, and divided energy. If a service is consistently underperforming, merging it into a stronger time slot can concentrate resources and improve the experience for everyone.
Why it matters for your church: Not every service should exist forever. An underperforming early-morning service that has been flat for two years may be quietly draining volunteer teams without contributing to growth. Recognizing this pattern lets leadership make a data-informed decision to consolidate — freeing up people and resources for the services that are actually growing.